Celsea88 Privacy Policy – How We Protect Your Data

Celsea88 collects various types of information from users depending on how you interact with our platform. This includes information you provide directly during registration, information generated automatically during use, and information we receive from legitimate third parties.

We only collect data that is strictly necessary for the stated purposes. celsea88 does not collect sensitive data such as health information, religious beliefs, or political affiliations unless there is a specific legal requirement to do so.

The personal information we collect is used solely for legitimate purposes that have been disclosed to you. The following are the primary purposes for which celsea88 uses your data:

• Account management – registers, verifies, and securely manages your user account.
• Transaction processing – processes deposits, withdrawals, and any financial transactions you carry out on the platform.
• KYC & AML Compliance – fulfils legal obligations related to identity verification and anti-money laundering compliance.
• Platform security – detects and prevents fraud, unauthorized access, and behaviour that violates the terms of use.
• Customer support – handles enquiries, complaints, and support requests from users.
• Service improvement – analyses platform usage patterns to improve the overall user experience.
• Service communications – sends important notifications related to your account, security, and policy updates.
• Responsible gaming – monitors usage patterns to identify users who may benefit from responsible gaming support.

Celsea88 does not sell or rent user personal data to any third party. However, there are limited situations where data may be shared with certain parties for legitimate reasons:

• Payment service providers – payment gateways, banks, and eWallet providers that process your transactions require certain information to complete fund transfers.
• Game providers – game providers such as Pragmatic Play and PG Soft may receive minimum session data required for technical operation.
• Legal authorities – celsea88 will disclose information to law enforcement agencies when legally required by a court order or a request from the relevant regulatory authority.
• Audit & security services – independent audit firms that verify game fairness and system security may have limited access to relevant data.

Every third party that receives user data from celsea88 is bound by strict confidentiality agreements and may only use that data for the specified purposes. celsea88 is responsible for ensuring all partners uphold equivalent data protection standards.

The security of your personal data is a priority for celsea88. We implement multiple layers of technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

• 256-bit SSL/TLS Encryption for all communications between your device and celsea88 servers.
• Database-level data encryption — sensitive information such as passwords is stored in hashed form and cannot be recovered.
• Two-factor authentication (2FA) available and encouraged for all user accounts.
• Role-based access control — only celsea88 staff who require access for their specific job responsibilities may view user data.
• Continuous 24/7 security monitoring to detect suspicious activity in real time.
• Penetration testing periodically by independent security experts to identify and address system vulnerabilities.

Celsea88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

• Essential Cookies – required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies – collects information on how users interact with the platform to help us identify areas for improvement.
• Functional Cookies – stores user preferences such as language and display settings to provide a more personalized experience.
• Analytics Cookies – helps us understand usage patterns in aggregate to improve our services. This data is not linked to individual user identities.

You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality and security of the celsea88 platform.

As a celsea88 user, you have rights protected under Malaysia's Personal Data Protection Act 2010 (PDPA) regarding your personal data. We are committed to respecting these rights:

Celsea88 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for the period required by law, whichever is longer.

• Active account data — retained throughout the period your account is active plus any mandatory retention period following closure.
• Financial transaction records — retained for a minimum of 7 years in accordance with anti-money laundering legal requirements.
• Support communication logs — retained for 3 years for reference and dispute resolution.
• Analytics and usage data — retained in aggregate form without personal identifiers after 24 months.

Your data is stored on servers located in the Asia region. In the event of cross-border data transfers, celsea88 ensures that protection equivalent to Malaysia's PDPA requirements is applied through appropriate data transfer agreements.

The celsea88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.

If we discover that personal data of a minor has been collected without their knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child may have registered on our platform are encouraged to contact our support team immediately.

Celsea88 reserves the right to update this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or service improvements. Users will be notified of any material changes via in-platform notifications or registered email at least 14 days before taking effect.

The "Updated on" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the celsea88 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

For any inquiries, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact the celsea88 Data Privacy Officer (DPO) through the following channels:

• Email: [email protected]
• Live Chat: Contact our 24/7 customer support and let them know you would like to reach the Data Privacy Officer.

We aim to respond to all privacy-related inquiries within 14 business days. For formal data subject requests, the processing period is up to 30 business days.