Celsea88 Terms and Conditions – User Rights and Responsibilities

By accessing, registering for, or using any part of the celsea88 platform — whether through the website, mobile app, or any other available channel — you acknowledge that you have read, understood, and agree to be fully bound by these Terms and Conditions.

If you do not agree with any part of this document, please stop using the celsea88 platform immediately. Continued use following any amendment to the terms constitutes acceptance of the updated terms.

To be eligible to use celsea88 services, you must meet all of the following requirements at the time of registration and throughout the duration of your account:

• Be at least 18 years old or the legal age limit set in your jurisdiction, whichever is higher.
• Have full legal capacity to enter into a binding agreement.
• Not a resident or citizen of any jurisdiction that prohibits or restricts participation in online gambling activities.
• Has never had an account terminated at celsea88 for previous terms violations.
• Play in a personal capacity and not on behalf of or for the benefit of any third party.

Each user is only permitted to hold one (1) active account at celsea88 at any one time. Opening multiple accounts — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and may result in the suspension of all related accounts and forfeiture of any balances and bonuses.

During registration, you are required to provide truthful, accurate, and up-to-date information. This includes:

• Full name as shown on a valid identification document.
• Exact date of birth.
• An active and accessible email address.
• A mobile phone number registered in your name.

The Know Your Customer (KYC) process is part of celsea88's registration and operating procedures. You may be asked to submit a copy of your identification document, proof of address, or other relevant documents at any time. Failure to comply with KYC requests within the specified timeframe may result in your account being temporarily suspended until verification is complete.

You are solely responsible for maintaining the confidentiality of your account password. Any activity that occurs through your account is considered to have been authorized by you. If you suspect unauthorized access to your account, contact celsea88 customer support immediately.

All financial transactions at celsea88 are processed through legitimate and secure payment gateways. The following are the key terms relating to deposits and withdrawals:

Deposit:

• The minimum deposit amount is RM 10 for eWallets and RM 20 for FPX and bank transfers.
• Deposit funds are typically credited to your account in under one minute for local payment methods.
• Celsea88 does not charge processing fees for deposits made via local Malaysian payment methods.
• Deposits must be made using a payment method registered under the same name as your celsea88 account.

Withdrawal:

• Withdrawals are only permitted to a bank account or digital wallet registered under the same member's name.
• Full KYC verification is required before your first withdrawal or for amounts exceeding certain limits.
• Celsea88 reserves the right to request additional documentation before approving any withdrawal for anti-money laundering verification purposes.
• Withdrawal processing times are between 1–5 business days depending on the selected method and verification requirements.

All bonuses and promotions offered by celsea88 are subject to the specific terms and conditions stated alongside each offer. General conditions that apply to all bonuses are as follows:

• Bonuses cannot be directly converted to cash without fulfilling the specified rollover (wagering) requirements.
• Rollover requirements are typically between 5x and 30x the bonus value, depending on the type of bonus received.
• Bonuses may only be used on eligible games as specified in the relevant promotion terms.
• Each member is only eligible to claim each bonus once unless otherwise stated.
• Celsea88 reserves the right to cancel any bonus suspected of being claimed fraudulently or through system exploitation.
• Bonuses may not be transferred between accounts or combined without explicit approval from celsea88.

All games available on the celsea88 platform — including slots, live casino, sports betting, and table games — are operated according to game-specific rules found in each game's help section. General terms that apply to all games are:

• The results of all games are final once confirmed by the system.
• In the event of a technical failure or disruption during gameplay, affected bets will be refunded or settled based on recoverable data.
• Any winnings resulting from technical errors or incorrectly displayed betting limits are void and not eligible for withdrawal.
• Bets that have been confirmed and accepted by the system are final and cannot be cancelled.
• Minimum and maximum betting limits for each game are as displayed within the respective game interface.

For sports betting specifically, outcomes are based on official results from the relevant sports governing body. celsea88 reserves the right to defer bet settlement until official results are confirmed in cases of dispute or where results are under review.

Celsea88 users are strictly prohibited from engaging in the following activities. Violation of any of these rules may result in immediate account suspension or termination:

• Identity fraud — registering using another person's name, documents, or personal information.
• Multiple accounts — opening more than one account in order to claim bonuses multiple times or circumvent betting limits.
• Use of bots or automated software — using any third-party scripts, programs, or tools to automate wagering or exploit the system.
• Collusion — colluding with other players in casino or poker games to gain an unfair advantage.
• Money laundering — using the celsea88 platform to conceal or transfer funds derived from illegal activities.
• Liquidity exploitation (exploit) — exploiting bugs or technical errors in the system to obtain illegitimate wins.
• Threats or harassment — contacting support staff or other users with threatening, abusive, or harassing language.

Celsea88 reserves the right to suspend or terminate any user account at any time for reasons including but not limited to violations of these Terms and Conditions, suspected fraudulent activity, or at the user's own request.

Termination at user's request: You may request account closure by contacting celsea88 customer support. Any valid balance in your account will be processed for withdrawal once all conditions are met and verification is complete.

Termination due to violation: If an account is terminated due to a terms violation, celsea88 reserves the right to forfeit any balances, bonuses, and wins in that account. Users are not entitled to claim compensation for terminations related to fraud or misconduct.

Celsea88 provides its platform and services on an "as is" and "as available" basis. While we strive to ensure continuous and uninterrupted platform availability, we do not guarantee that the service will always be free from technical errors, disruptions, or outages.

To the extent permitted by applicable law, celsea88 shall not be liable for:

• Any financial losses resulting from betting activities on the platform.
• Service disruptions due to scheduled or unscheduled system maintenance.
• Any indirect, consequential, or special damages arising from the use of the platform.
• Game or betting outcomes that are unsatisfactory to the user.
• Losses caused by unauthorized access to a user's account resulting from the user's own negligence in maintaining account security.

Celsea88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to users via in-platform notifications or registered email at least 7 days before the changes take effect.

It is your responsibility to review this Terms and Conditions page periodically to stay informed of the latest version. The "Last Updated" date shown at the top of this page indicates when this document was last modified.

Continued use of the celsea88 platform after any changes take effect constitutes your acceptance of the amended terms.

If you have any questions regarding these Terms and Conditions or require further clarification on any section, the celsea88 support team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the platform.
• Email: [email protected] — responses within 24 hours on business days.

For issues related to responsible gaming or self-exclusion, please refer to the Responsible Gaming page for full details.